All templatesDraft
CustomerApproval required
Customer Reply Worker
Drafts replies using docs and past conversations. Returns reply draft + source notes.
Output
Reply draft + source notes
Runs when
New support email or Slack request
Approval
Required before sending
Tools
GmailIntercomNotionSlack
What it does
Customer Reply Worker pulls the data it needs, applies your company brain, and produces reply draft + source notes. It runs new support email or slack request and asks before any risky action.
Company Brain it uses
Tone guideCompany rulesPast workApproval rules
Example run
F
Output readyCustomer Reply WorkerRun #1042
Trigger
New email
Tools used
GmailIntercomNotion
Brain used
Tone guideCompany rules
Output
Reply draft + source notes
Output
Draft · to your team
Subject
Reply draft + source notes
Customer Reply Worker prepared reply draft + source notes using your tools and company brain. Review the result, then approve or edit before it ships.
— Floom
Approve this output?
Floom asks before any external action.
Use Customer Reply Worker from Slack.
Connect your tools, add your company brain, and Floom will run this worker and bring the output back for approval.